Terms and Conditions

Welcome to the iClean website. These Terms of Use govern the access to the website, the placement of requests, and the provision of cleaning services by iClean. By using our website or ordering services, you confirm your agreement with these terms.

If you do not agree with these terms, please do not use the website or the services of the company.

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1. General Information

iClean provides professional cleaning services for residential, commercial, and other premises within the territory of the Republic of Armenia and in other regions by mutual agreement of the parties.

We reserve the right to change, supplement, or update these Terms at any time without prior notice. The current version is always posted on the website.

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2. List of Services

The company may provide the following services:

• Maintenance cleaning of apartments and houses

• Deep cleaning (General cleaning)

• Post-construction/renovation cleaning

• Office and commercial premises cleaning

• Window washing

• Dry cleaning of furniture and carpets

• Disinfection of premises

• Individual services upon client request

The exact scope of work, deadlines, and cost are agreed upon separately for each order.

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3. Placing an Order

An order can be placed:

• Via the website

• By phone

• Via WhatsApp / Telegram

• Through social media

• By any other agreed-upon method

After receiving an application, a manager will contact the client to clarify details: address, area size, type of cleaning, date, time, and cost. The company reserves the right to refuse an order if it is impossible to provide the service safely.

 

4. Cost and Payment

The cost of services depends on:

• The area of the object

• The degree of pollution/dirt

• The urgency of the order

• The complexity of the work

• Additional requests from the client

Prices indicated on the website are approximate and subject to change. Payment can be made by:

• Cash

• Bank transfer

• Card (subject to technical availability)

• Other methods by agreement

Full payment is made after the service is performed, unless otherwise agreed in advance. For large orders, the company reserves the right to request a prepayment.

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5. Client Obligations

The client undertakes to:

• Provide accurate information about the premises

• Ensure staff access to the object at the agreed time

• Warn about fragile, valuable, or antique items

• Inform about the presence of animals, children, or access restrictions

• Ensure the availability of water and electricity, if required

If information was withheld and this affected the performance of the service, the company is not responsible for delays or additional costs.

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6. Safety of Property

iClean respects the client's property and takes precautionary measures. In the event of confirmed damage caused by the fault of the company's employees:

• The item may be restored

• Repaired

• Replaced

• Or compensated by mutual agreement of the parties

A claim must be filed within a reasonable time after the completion of work, providing supporting information. The company is not responsible for:

• Hidden defects of items

• Natural wear and tear of property

• Unstable coatings/finishes

• Damage resulting from previous incorrect operation/use of items

• Items whose fragility the client did not warn about in advance

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7. Valuable and Antique Items

If the object contains:

• Antiques

• Works of art

• Collectible items

• Expensive equipment

• Other especially valuable things

The client is obliged to report this in advance. The company has the right to:

• Exclude such items from the cleaning area

• Propose a special service procedure

• Use separate personnel and special cleaning agents

• Refuse work involving high-risk objects

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8. Service Time

The company strives to observe the agreed arrival and completion times. However, delays are possible due to:

• Traffic situations

• Weather conditions

• Force majeure

• Previous orders with an increased volume of work

• Technical malfunctions

In such cases, the client will be notified at the earliest opportunity.

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9. Cancellation and Rescheduling

The client can reschedule or cancel an order in advance. Recommended notice period: at least 24 hours before the start of work. In case of urgent cancellation, the company has the right to withhold:

• Travel expenses

• The cost of time reservation

• Other confirmed expenses

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10. Service Quality and Complaints

If the client is dissatisfied with the result, it is necessary to report this as soon as possible after the completion of the cleaning. The company may offer:

• Re-cleaning of specific areas

• Partial compensation

• A bonus for the next order

• Another reasonable solution

The decision is made after a review of the situation.

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11. Website Usage

The user agrees not to use the website for:

• Illegal actions

• Sending spam

• Hacking attempts

• Posting false information

• Disrupting the operation of the website

The company has the right to restrict access to violators.

12. Intellectual Property

All materials on the site, including:

• Texts

• Logos

• Images

• Design

• iClean brand elements

belong to the company or are used legally. Copying and use without permission is prohibited.

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13. Confidentiality

The processing of personal data is governed by the company's separate Privacy Policy. By using the site, you agree to the possible processing of contact data for communication and the provision of services.

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14. Limitation of Liability

The company is not responsible for:

• Indirect losses

• Lost profits

• Delays for reasons beyond its control

• Actions of third parties

• Technical failures of the website

The maximum liability of the company is limited to the cost of the specific order, unless otherwise provided by law.

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15. Applicable Law

These terms are governed by the legislation of the Republic of Armenia. Disputes are resolved through negotiations whenever possible. If a settlement is impossible, the dispute shall be settled in a competent court.

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16. Contacts

iClean
20 Armen Tigranyan St, Yerevan 0059
Email: info@iclean.am
Phone: +374 33 03 99 01